Help Center

Frequently Asked Questions

Find answers to common questions about our premium wellness and recovery equipment below. If you need further assistance, our expert team is available Monday–Friday, 9am–5pm PST.

Ordering & Shipping

Do you offer free shipping?

Yes. All orders ship free within the continental United States. For Alaska, Hawaii, and international destinations, please contact our team at 1-(888) 604-8488 or email customerservice@wellnessandrecover.com for a shipping quote.

How long does delivery take?

Delivery times vary by product. Infrared saunas typically arrive within 2–4 weeks. Cryotherapy chambers and hyperbaric chambers are made-to-order and typically ship within 4–8 weeks. You will receive tracking information once your order ships.

Do you ship internationally?

We primarily serve customers in the United States. For international inquiries, please contact our sales team directly to discuss shipping options and pricing.

Products & Specifications

What is the warranty on your products?

All of our products come with a manufacturer warranty. Cryotherapy chambers and hyperbaric chambers include comprehensive warranty coverage ranging from 2–5 years depending on the model. Infrared saunas include a standard manufacturer warranty. Full warranty details are listed on each product page.

Do you offer installation services?

Yes. Professional installation is available for all cryotherapy and hyperbaric chambers. Our certified technicians will deliver, set up, and calibrate your equipment to ensure optimal performance. Installation details and pricing are provided during the ordering process.

Can I try a product before purchasing?

We understand these are significant investments. While we do not have a physical showroom, we offer virtual consultations where our product specialists can walk you through features, specifications, and help you choose the right equipment for your needs. Call us at 1-(888) 604-8488 to schedule a consultation.

Payments & Financing

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, and Shop Pay. For high-value purchases, we also offer financing options — contact us for details.

Do you offer financing or payment plans?

Yes. We understand that premium recovery equipment is a significant investment. We offer flexible financing options for qualifying customers. Please contact our team to discuss payment plan options tailored to your budget.

What is your return policy?

We want you to be completely satisfied with your purchase. Please review our Return and Refund Policy for complete details on returns, exchanges, and refund timelines.

Price Match Guarantee

How does your price match guarantee work?

We are committed to offering the lowest prices on premium wellness equipment. If you find an identical product advertised at a lower price by an authorized dealer, contact us and we will match that price. Terms and conditions apply — contact our team for full details.

Support & Contact

How can I contact customer support?

Our dedicated support team is here to help:

Do you offer post-purchase technical support?

Absolutely. We provide ongoing technical support for all products purchased through Wellness and Recover. Whether you need help with maintenance, troubleshooting, or general questions about your equipment, our team is just a phone call or email away.